All Training Seminar’s

Customer Service

The customer is king or queen. We just have to know how to make them feel that this is true. A MUST for all businesses today. If we do not learn how to spoil our

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Coaching and Mentoring

Effective managers have the ability to up-skill their staff to perform their tasks right every time. Managers must therefore develop skills to develop and

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Conflict Management

It is the ability to manage inter-personal relationships, and the conflicts that develop at all levels, that will make the difference between an individuals personal

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Communication Skills

There are so many mix-ups, misunderstandings and messes created because we so often don’t communicate well. This affects productivity, morale and

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Goal Setting

Your attitude will determine your altitude. Those people suffering from stinking thinking, are unproductive, conflict problems and generally painful to be

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Leadership Skills

Effective leaders are required to improve staff performance, and to influence or oversee the workplace and workforce. Although sound management

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Management Skills

As managers, we all sometimes make mistakes. By examining the mistakes most often made by South African managers, we can develop solutions to prevent

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Morals & Ethics

The situation in South Africa has reached an all time moral low with ethical behaviour having become a part of history. The purpose of this seminar is to

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People Skills

More people succeed or fail today because of their ability to relate to other people. It is this ability that shapes us into good communicators. One’s productivity

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Performance Management

The performance of staff members is often a major source of concern to organizations employing them. Effectively managing staff performancerequires particular skills

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Public Speaking

When speaking in public, do you present with confidence and poise… or die inside. Presentations at meetings, in the boardroom or while making sales

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Sales Training

Sales people are not born great. It is only with good quality training that they can learn, develop and polish the skills that will make them great. A small investment in

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Stress Management

Stress is well known today as the silent killer, being responsible for death, illness, lost productivity and conflict within both the work and home environment. It is only

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Supervisor Skills

Nothing is more frustrating… or undermining… than being promoted to a supervisory position, and then stumbling around clueless as to your new roles, responsibilities

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Telephone Skills

The telephone is neither good nor bad. Properly used, it can be an enormously powerful tool. Badly used, it can lose us customers in less time than it takes to say

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Time Management

Time is a unique resource. There isn’t any more of it. Each of us already has all the time there is, yet few of us have enough. This course will not give you more time,

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IQ versus EQ controversy

The IQ versus EQ controversy. For many years, the belief has been that IQ is the great factor that determines success. Current research shows that it’s more your EQ that

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