Author Archives: Brian Jude

The Magic of Rapport Part 2

  All information that comes to us is processed through three channels. Visual, auditory and kinaesthetic. Visual is what we see, auditory is what we hear and kinaesthetic is what we feel. We are able to read within the other person, which of these three channels they are using, and then match that channel with… Continue Reading

   “The reason grandparents and grandchildren get along so well is that they have a common enemy.  Sam Levenson To gain rapport with someone, you have to first get onto their wavelength. You have to tune in to the person. Who they are, what are their needs right now, and how you can best understand… Continue Reading

  If you always do what you have always done, then you will always get what you have always got. There is no rocket science in that statement. We can’t expect to get better or different results tomorrow, if we do the same things that we did today. If we want to improve our relationships..… Continue Reading

Handling Deadlines & Time Theft Part 2

Time Theft Sadly, one of the most significant crimes of our times is the theft of time. And the people that we steal from are both the companies that we work for as well as ourselves. To overcome this problem one needs to cultivate an attitude that time is an irreplaceable resource. A resource that… Continue Reading

Handling Deadlines & Time Theft Part 1

  Are deadlines good or bad. On the one hand they tend to create stress and pressure, but on the other hand they are needed if we hope to be productive. If we are given a job to do with no deadline, we often procrastinate about it and never really get down to it. However… Continue Reading

Lip Service Instead of Customer Service

  The continued success of a company is dependent on servicing it’s customers. If a company is not servicing those customers, there is no reason for its existence. Customer service should be the number one, overwhelming commitment that every organisation strives for. And it is the manager’s task to see that his or her staff… Continue Reading

“I’m going to kill that idiot if he does that again!” Oh – oh, conflict in the workplace is rearing it’s ugly head again. And one thing is quite sure, and that is that it will be back again and again. That fact is as sure as death and taxes.   Why is that some… Continue Reading

Live for life, avoid the stress mess. Great idea, but easier said than done, and the main reason is that people are mostly unaware of what stress symptoms to look for. We are constantly under stress, and as such have become totally habituated to stress that we are no longer even aware of the stress… Continue Reading

To be able to manage our time more effectively, we need to know where we are going and what we want to achieve. In other words, we have to have goals. Goal setting is the fuel that will ignite our engines, and make us fly. If we don’t know where we’re going we have little… Continue Reading

How can anyone head off to a destination, without knowing where they’re going? If you don’t know where you’re going, you have no chance of getting there. Goals are the destinations, the road maps and the plans to get us what we want and need out of life. Goal setting theory is really just deciding… Continue Reading

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