Category Archives: Blog

What Stress Symptoms Should You Be Aware Of?

Live for life, avoid the stress mess. Great idea, but easier said than done, and the main reason is that people are mostly unaware of what stress symptoms to look for. We are constantly under stress, and as such have become totally habituated to stress that we are no longer even aware of the stress… Continue Reading

Where Are You Going In Life?

To be able to manage our time more effectively, we need to know where we are going and what we want to achieve. In other words, we have to have goals. Goal setting is the fuel that will ignite our engines, and make us fly. If we don’t know where we’re going we have little… Continue Reading

Why Do We Need Goals – Goal Setting Theory

How can anyone head off to a destination, without knowing where they’re going? If you don’t know where you’re going, you have no chance of getting there. Goals are the destinations, the road maps and the plans to get us what we want and need out of life. Goal setting theory is really just deciding… Continue Reading

Writing the Presentation – Stand Up, Speak Out and Win

Once you know where you’re going, you can sit down and get busy with writing the presentation. Now this may sound strange, but you have to take some time to think about it before you start. One of the biggest problems that I find in consulting to companies, large and small is that people don’t… Continue Reading

Pay People with Praise.

Pay people with praise.   “People ask for criticism, but they only want praise.” W. Somerset Maugham   Look for opportunities to praise and acknowledge the people around you. Most people have a high need for recognition which is not being filled. When you become that source of recognition, you will find that others respect… Continue Reading

Pay People with Praise.
How to Adapt Your Management Styles

How to Adapt Your Management Styles

How to adapt management styles based on who you are dealing with.   The F style of management. The most effective management style one can ever use is the “F” style. F… standing for flexible. One’s management style needs to change depending on the situation, depending on the people being managed and on what we… Continue Reading

The Importance of Time Management

The Importance of Time Management

The Importance of Time Management I just wish that I had more hours in my day. Twenty four hours are just not enough. I need more time! I’m drowning in work and just not coping. If this sounds like your situation then you will know the importance of time management. Time management is a skill… Continue Reading

What should be in a customer service job description

What should be in a customer service job description OK. So you’ve decided to put a customer service excellence programme in place and you now need to translate your mission statement into a practical job description so that your staff know exactly what to do. A job description needs to tell the person two things:… Continue Reading

Changing your business to have a customer focus

Changing your business to have a customer focus If your business doesn’t have a customer focus, in fact a STRONG customer focus, you are almost certainly losing customers to your competition. All staff from the MD to the shelf packer or sweeper must buy into the concept of customer focus to make sure that our… Continue Reading

Does every company need a sales process?

Does every company need a sales process? How essential is a sales process to a company? One might ask how essential is water to a fish, or oxygen to a human being? For an organisation to prosper and thrive, a sales process is essential. Without an organised sales process, salespeople tend to be unfocused, and… Continue Reading

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