Category Archives: Blog

What should be in a customer service job description

What should be in a customer service job description OK. So you’ve decided to put a customer service excellence programme in place and you now need to translate your mission statement into a practical job description so that your staff know exactly what to do. A job description needs to tell the person two things:… Continue Reading

Changing your business to have a customer focus

Changing your business to have a customer focus If your business doesn’t have a customer focus, in fact a STRONG customer focus, you are almost certainly losing customers to your competition. All staff from the MD to the shelf packer or sweeper must buy into the concept of customer focus to make sure that our… Continue Reading

Does every company need a sales process?

Does every company need a sales process? How essential is a sales process to a company? One might ask how essential is water to a fish, or oxygen to a human being? For an organisation to prosper and thrive, a sales process is essential. Without an organised sales process, salespeople tend to be unfocused, and… Continue Reading

Management Concepts That Every Manager Needs To Understand

Management Concepts That Every Manager Needs To Understand.   What is management? To get a good understanding of any subject, I believe we need to define it accurately. So, what is management? Management is the science of bringing people and jobs together, in a manner that achieves two things: firstly, makes sure that the job… Continue Reading

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