Communicate with Confidence

There are so many mix-ups, misunderstandings and messes created because we so often don’t communicate well. This affects productivity, morale and behaviour. This programme examines how to recognise communication roadblocks, and to overcome them.

The quality of our relationships at work and at home, is dependant on our ability to communicate well with those around us.

Seminar Dates

Johannesburg

  • 16 August 2017
  • 26 October 2017

Cape Town

  • 2017 – To be advised.

Durban

    • 2017 – To be advised.

Target Group

All staff who have contact with customers.

Objectives

  • To analyse and define the communication process.
  • To identify the major communication roadblocks.
  • To work towards practical solutions.
  • To improve relationships through enhanced rapport.

Methodology

All training is best designed to achieve maximum group attention. Fast paced and entertaining, it allows the delegates to take away real practical skills, rather than just theoretical knowledge.

Timing

One morning.

Course Content

This programme examines what prevents us from communicating well, and what can be done to remedy this.
Verbal communication:

  • Communication defined.
  • How often do we get through.
  • The nine communication roadblocks:
    • Inadequate vocabulary and language.
    • Strong emotions.
    • Distractions and noise.
    • Verbosity and verbiage.
    • Errors in perception.
    • Wrong assumptions.
    • Selective listening.
    • Prejudice.
    • Talking instead of listening.
  • Listening skills.
  • The three step formula for improving.

Body language:

  • What body language is.
  • How to read it.
  • How to fake it.
  • Cultural differences.
  • The reliability of body language.
  • Body space and territorial needs.
  • Voice tone and their meanings.
  • The body language dictionary.

Johannesburg

Venue: Jeppe Quondam Conference Centre, 79 Boeing Rd East, Bedfordview
Time: 08:30 to 12:00
Dates: Select a date on the booking form
Cost: R695

Cape Town

Venue: The Riverclub Conference Centre, Liesbeek Parkway, Observatory
Time: 09:00 to 12:30
Dates: Select a date on the booking form
Cost: R695

Durban

Venue: Durban Country Club
Time: 09:00 to 12:30
Dates: Select a date on the booking form
Cost: R695

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