Conflict Management

It is the ability to manage inter-personal relationships, and the conflicts that develop at all levels, that will make the difference between an individuals personal success or failure both at work and at home. This programme will show you how.

In our lives today, and more particularly in business, there is conflict. Is this necessarily bad? Conflict left unmanaged, or conflict badly managed, can lead to major problems. Conflict well handled, can lead to growth and development. This programme shows how to manage the monster.

Seminar Dates

Johannesburg

  • 19 October 2017

Cape Town

  • 2017 – To be advised.

Durban

  • 2017 – To be advised.

Target Group

All staff who have contact with clients.

Objectives

To effectively handle the conflicts that occur within business, to produce a win-win outcome.

Methodology

All training is best designed to achieve maximum group attention. Fast paced and entertaining, it allows the delegates to take away real practical skills, rather than just theoretical knowledge.

Timing

One morning

Course Content

This programme is a must for people who have a need to work cohesively with others.

Part 1. Assertiveness training.
Learning to say ‘no’ without feeling guilty. In this module, we handle the difference between unassertive, aggressive and assertive behaviour. Having defined assertiveness, we then work towards developing assertiveness, by reducing unassertive and aggressive behaviours.

The pay-offs and disadvantages of both unassertive and aggressive behaviour are examined, as well as the pay-offs and advantages of assertive behaviour. Delegates learn how to use the assertive option, to avoid putting themselves down, or putting others down. This helps them to grow, through an understanding of their own personality.

Part 2. Interaction management.
This module handles how we transact or relate with other people. It explores the concept that all people have what it takes to win, and are created with what is required to succeed. The module is designed to allow people to recognise how, when and why the are “losing it,” and what can be done to prevent and control this.

Johannesburg

Venue: Jeppe Quondam Conference Centre, 79 Boeing Rd East, Bedfordview
Time: 08:30 to 12:00
Dates: Select a date on the booking form
Cost: R695

Cape Town

Venue: The Riverclub Conference Centre, Liesbeek Parkway, Observatory
Time: 09:00 to 12:30
Dates: Select a date on the booking form
Cost: R695

Durban

Venue: Durban Country Club
Time: 09:00 to 12:30
Dates: Select a date on the booking form
Cost: R695

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