Customer Satisfaction Training Programs

Conflict and Anger Management

How to handle conflict effectively is a skill set that needs to be learned. Conflict is neither good nor bad. Badly managed, conflict is dysfunctional. However, well

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Customer Service

As managers and business owners, we have an obligation to see that our customers are treated as royalty each and every time. Customer service skills are

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People Skills

Our ability to communicate well with others around us is what is needed to create functional relationships. There is frequently confusion and there are

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Telephone Skills

Telephone etiquette is vital in business today. Every time a phone rings, it’s an opportunity to do business. Good telephone skills can change a cold call into a

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