Audio CD: The customer is always right

R99.95

On this 40 minute audio CD

This CD will give you the secrets that will make you stand out above crowds, as a true professional..

Customer Service has become the buzzword of the Nineties and into the new millennium. Everyone talks about it and precious few get it right.

Customer service is the major factor that causes our customers to repeat business with us. We need to be sure that the customer really is the king, and treated that way.

Description

Audio CD: The customer is always right

The customer is king or queen. We just have to know how to make them feel that this is true. A MUST for all businesses today.

If we do not learn how to spoil our customers, to the point of creating superb relationships between them and us, then we face the risk of losing those customers to our competitors. This programme will show you how to deliver not just good service but EXCELLENT service.