DVD: Communicate with Confidence

R1,995.00

There are so many mix-ups, misunderstandings and messes created because we so often don't communicate well. This affects productivity, morale and behaviour. This programme examines how to recognise communication roadblocks, and to overcome them. The quality of our relationships at work and at home, is dependant on our ability to communicate well with those around us.

Preview

Customer Service
Coaching and Mentoring
Conflict Management
Communication Skills
Category:

Description

Target Group

All staff who have contact with customers.

Objectives

  • To analyse and define the communication process.
  • To identify the major communication roadblocks.
  • To work towards practical solutions.
  • To improve relationships through enhanced rapport.

Course Content

This programme examines what prevents us from communicating well, and what can be done to remedy this.
Verbal communication:

  • The nine communication roadblocks:
    1. Inadequate vocabulary and language.
    2. Strong emotions.
    3. Distractions and noise.
    4. Verbosity and verbiage.
    5. Errors in perception.
    6. Wrong assumptions.
    7. Selective listening.
    8. Prejudice.
    9. Talking instead of listening.
  • Communication defined.
  • How often do we get through.
  • Listening skills.
  • The three step formula for improving.

Body language:

  • What body language is.
  • How to read it.
  • How to fake it.
  • Cultural differences.
  • The reliability of body language.
  • Body space and territorial needs.
  • Voice tone and their meanings.
  • The body language dictionary.